Complaints handling

How to submit a request

Please send your order number, contact details, what you need help with and any relevant photos by email or phone to ThreeTrees.

How we handle it

1. ThreeTrees confirms that your information has been received.
2. We check the order and the condition of the product or service.
3. We discuss a suitable solution with you.
4. We confirm the outcome once both sides agree.

Handling time depends on the nature of the case and the information you provide. ThreeTrees will keep you updated when more information or inspection time is needed.

For help, please contact ThreeTrees by email at [email protected], by phone on 024 3928 8725 or in person at 15 Nhà Thờ, Hàng Trống, Hoàn Kiếm, Hà Nội.